Returns & Warranties
What are the return and exchange requirements?
If you encounter the following issues with the product you ordered from retropalm.com, you will be eligible for a full refund or exchange:
·Missing, Damaged, or Wrong Items.
·Malfunction or Serious Product Quality Issues.
·Unopened and in original condition product– i.e., in original packaging with all labels and protective stickers intact.
·Missing, Damaged, or Wrong Items.
·Malfunction or Serious Product Quality Issues.
·Unopened and in original condition product– i.e., in original packaging with all labels and protective stickers intact.
DISCLAIMER: Merchandise that has been excessively worn, used, or altered that are not suitable for resale will not be accepted for a refund or exchange. Merchandise showing malicious physical damage caused by customers are not covered under this policy. We reserve the right not to accept returns for credit after 30 days of the original ship date.
How do I place a return?
To start a return, you can contact us at Service@retropalm.com and send us the following information, so that we can confirm your order and deal with your after-sale problems more quickly.
- Order Number
- The reason for return
- Images or Videos of Products and Intact Packaging
If your return is accepted, we’ll send you a return shipping address as well as instructions on how to send your package. The replacement and refund process will be initiated as soon as we have received your returned product.
How long does the return process take?
Once your returning package has been received by our warehouse, it will be processed and inspected before we proceed in approving or disapproving the respective return.
We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take 2-7 business days to complete.
If you have any questions, feel free to contact our after-sales team.
When will I receive my refund?
If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-14 business days,depending on the bank or credit card issuer.
Please note that campaigns or holidays can delay the processing of your refund. Should you have any questions regarding this, do not hesitate to submit a request on this.
If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-14 business days,depending on the bank or credit card issuer.
Please note that campaigns or holidays can delay the processing of your refund. Should you have any questions regarding this, do not hesitate to submit a request on this.
Do I need to pay for the return shipping?
Retropalm shall bear the freight for return and replacement caused by product quality problems; For non-quality problems, customers need to pay for the return shipping fees.
Retropalm shall bear the freight for return and replacement caused by product quality problems; For non-quality problems, customers need to pay for the return shipping fees.
How long is the warranty?
All retropalm.com's machine come with a one-year warranty .